A Delta Airlines passenger claims he was “demoted” from his first class seat because of his service dog.
A man posting under the username ben_bob took to Reddit to share his frustration, explaining that he was upgraded on a Saturday morning flight but was “demoted to the worst seat” 15 minutes later. [he] I used to have it. ”
The passenger asked an airport teller what happened and was told, “Something has changed.”
“Okay, okay. I’m not happy about it, but anyway, I got on the plane and all I saw was this dog sitting in my first class seat…and now I’m furious. ” wrote a Reddit user.
A passenger posted a photo online showing a large white dog sitting in the footwell of a seat and the dog’s owner sitting next to the dog holding a leash.
He said he then contacted Delta support through the chat option. The airline allegedly told him there was nothing they could do and that he “may be moved for a service animal.”
“There’s no way that dog spends as much money on this airline as I do… it’s just a complete joke,” the user wrote.
“What’s the point in being loyal to this airline any more, really?Others have recently complained that this airline is mistreating its customers and reducing service levels. “I kept quiet, but I’m starting to question my loyalty as well,” he continued.
The Reddit post did not include details about where the plane was headed or the airport where the incident occurred.
Delta Airlines has special regulations regarding seating for service animals. According to Its website. (Related: Department of Transportation announces revised regulations for service and emotional support animals on board aircraft).
“Service animals may not occupy another guest’s space at any time. They must be placed on the guest’s lap or on the floor (foot space) in front of the guest,” the policy states. .
The policy further states that if a single seat cannot accommodate both a person and a service animal “without causing hindrance,” passengers must either purchase an additional ticket for the animal to occupy that floor space or It states that it can be placed in floor space. Area under the cabin.
Delta Air Lines did not immediately respond to The Daily Caller’s request for comment.
