The Arizona Corporation Commission's approval of a significant rate increase for UniSource Energy Services (UES) electricity customers has become a household name, with many customers who missed the news waiting to open their bills for this month and next. You'll be surprised when you do.
The average monthly price increase of $13.68 for residential customers took effect on February 1st. Some of the adjustments will be reflected in customers who receive their bills in the first half of the month, meaning their bills in the second half of February will put a bigger strain on their wallets. Before billing consistency took hold in March.
The company says it has not enjoyed rate adjustments in more than seven years, and that it cannot keep up with the costs of providing reliable service to at least 80,000 residential and commercial customers in Mohave County and another 20,000 customers in the South. , an Arizona service area that has shown a need for more revenue.
“We understand that for some customers, changes in the rates they pay, even small changes, can have a real impact,” said UES spokesperson Joseph. Barrios said. “We have resources available to assist our customers.” If you need more time to pay your bill, we can help you arrange payment or extend your payment. ”
Barrios said some customers may be eligible for partial subsidies through the UES Cares program. He said information and support is readily available on the website and by phone.
“The number to call for all of our customers is 877-837-4968, which will connect you to our customer care team,” Barrios said, adding that callers will be directed to contact a company representative. I pointed out that I needed to select some instructions for automatic prompts. help.
Barrios said energy-saving tips to reduce your bill and details on your rate case history can be found on the UES webpage (uesaz.com).
