U.S. Transportation Secretary Pete Buttigieg announced Tuesday that the Department of Transportation will open an investigation into Delta Air Lines after the company canceled thousands of flights since Friday.
In announcing the investigation into Delta, Buttigieg said its purpose was to “ensure that airlines are following the law and keeping customers safe during this time of widespread disruption.” according to Posted by X. FlightAware and travel data provider CiriumMore have recorded more than 6,600 cancellations since the outage began, according to the Associated Press. report. (Related article: Airlines still not recovering from global outage, more than 800 flights cancelled in one day, leaving thousands stranded)
“Every airline passenger deserves to be treated fairly, and I will work to ensure that right is protected,” Buttigieg wrote on X.
.U.S. Department of Transportation Amid widespread unrest, the airline has launched an investigation into Delta to ensure it is following the law and keeping passengers safe.
Every air passenger has the right to fair treatment, and I will work to ensure that right is respected.
— Secretary Pete Buttigieg (@SecretaryPete) July 23, 2024
On Saturday, airlines said 1,208 flights had been canceled across the United States, with a further 1,386 cancelled on Sunday, 1,160 on Monday and 476 on Tuesday. according to Data from FlightAware.
Delta Air Lines is struggling to resume normal flight schedules after a massive CrowdStrike IT outage that took down airport, bank and airline systems on Friday. American Airlines, Delta Air Lines and United Airlines all asked the Federal Aviation Administration (FAA) to ground all flights after the outage. according to To ABC News.
According to a statement from CrowdStrike, the outage was caused by a software issue with a “content update for Windows hosts,” and Mac and Linux hosts were not affected.
According to the Associated Press, nearly half of the technology systems the airline uses run on Microsoft Windows, which was also affected by the outage, affecting the tools it uses to schedule pilots and flight attendants. The problem meant the systems were unable to keep up with the volume of changes.
“We are committed to restoring operations after a flawed Windows update from cybersecurity vendor CrowdStrike rendered IT systems around the world inoperable,” a Delta spokesperson told the Daily Caller News Foundation. “Delta teams are committed to caring for and serving customers affected by delays and cancellations, and are working to restore the reliable, on-time service they have come to expect from Delta.”
The company said it would cooperate with the investigation.
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